Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure that you made the right decision. If for any reason you are not satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or an exchange. It's that simple. Please note that parts are carefully inspected before being shipped and broken parts cannot be returned as they cannot be restocked. If a part comes to you broken or shattered, a claim must be filed with the mail carrier you selected during checkout.
International Customers - You are responsible for the freight in both directions in the event you need to return or exchange a part. eTech Parts will gladly replace or exchange defective parts but will not be liable for shipping costs, custom duties or import taxes. We can add your return to your next order if you want to save on shipping.
Accessories sold in original retail ready packaging will only be accepted in a condition that allows for it to be restocked. If torn, ripped apart or damaged in any way, the return will be refused. In the case your accessory is defective, please refer to the manufacturers warranty to take the proper course of action
How to Prepare a Return
To return a product to eTech Parts, follow this four step process.
Your return authorization code
Fill the form below and an authorization code will be emailed to you. If you have any doubt that you are eligible for a refund, please call us before returning your part. Include the reason for each part you are returning. Returns must be received within 30 days.
Package your return
Include all original packaging (very important, especially the individual product label) and documentation. If your item was delivered in sealed retail packaging, then it must be returned in the same condition. Open boxes, damaged items, or return packages that are missing items will be refused and returned to you at your expense.
Insure your package
On your invoice, you will find your original purchase price of your item. We recommend that you purchase the amount of insurance necessary to cover the original invoice amount. Most major carriers (FedEx, UPS, DHL, and USPS) sell insurance to the nearest $100 for a nominal fee. For example, if your item was $150, you should insure it for $200. Insurance will give you the peace of mind that if something should happen to your return during transit, you will be reimbursed by the shipping company. eTech Parts takes no responsibility for loss or damage during transit back to us.
Return the item to us
Once you have obtained your Return Authorization Number, package your item, write the RMA number number on the outside of your shipping container, and also include it inside the package to ensure proper credit is issued, choose the proper insurance with your carrier, and have your package delivered "Signature Required" to:
eTech Parts
RETURNS: your RMA#
19937 West 162nd Street
Olathe, Kansas 66062
Receive Your Refund:
Once we receive your return we will exchange the part or process your refund immediately. That's all there is to it!
Wholesale dealers with multiple returns may request free Return RMA Labels by simply adding them to their cart. You will receive your free labels with your next order. You may also print this return sheet to help you keep track of your returns.
We highly recommend that all customers fill out the form below to receive an RMA (returned merchandise authorization) number. We will email you the return instructions within one business day. Please list @etechparts.com as a trusted source in your email program or check your Spam folder. Replacement parts will be shipped within one business day from the time we receive the defective return. For quicker replacements of damaged or defective product, you may want to re-order the part and return the defective part for refund.
