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How do I return an item?
The eTech Parts Return Process:
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure that you made the right decision.
If for any reason you are not satisfied, you can return any item in its original condition within 30 days of the date of shipment for a refund or an exchange. It's that simple.
How to Prepare a Return:
To return a product to eTech Parts, follow this four step process.
1. Your Return Authorization Code. Call 913-948-6990 and you will be given a Return Authorization Code. Write this code on the outside of your shipping container, and also include it inside the package to ensure proper credit is issued.
2. Package Your Return. Include all original packaging and documentation. If your item was delivered in sealed retail packaging, then it must be returned in the same condition. Open boxes, damaged items, or return packages that are missing items will be refused and returned to you at your expense.
3. Insure Your Package. On your invoice, you will find your original purchase price of your item. We recommend that you purchase the amount of insurance necessary to cover the original invoice amount. Most major carriers (FedEx, UPS, DHL, and USPS) sell insurance to the nearest $100 for a nominal fee. For example, if your item was $150, you should insure it for $200. Insurance will give you the peace of mind that if something should happen to your return during transit, you will be reimbursed by the shipping company. eTech Parts takes no responsibility for loss or damage during transit back to us.
4. Return the Item to Us. Once you've obtained your Return Authorization Number, packaged your item, and have chosen the proper insurance, have it delivered "Signature Required" to:
eTech Parts
19953 West 162nd Street
Olathe, Kansas 66062
Receive Your Refund:
Once we receive your return we'll process the credit immediately, and reimbursements will arrive within 15 business days. That's all there is to it!
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