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Monthly Archives: January 2016

  • 3 Reasons to Always Greet Customers

    Are you starting off on the right foot with your customers? If you aren't greeting them when they walk into your storefront, then the answer is no. Norvel-eTech-Parts-wholesale-wireless-repairThe #1 tip for wireless repair shop owners is to provide the best customer experience possible. We have talked in the past about how important customer service is to your wireless repair business. A huge part of that is showing customers you value them from the moment they enter to the moment they leave your store.

    No matter how big or small your business is, here are some ways greeting a customer can help you grow your electronic repair business:
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  • eTech Homepage

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  • Protect Your Wireless Repair Business

    “They went straight to the phones," Pete explained. "They were only interested in Android devices." 

    Pete from TechRX thought his wireless repair and retail storefront was fairly eTech-Parts-Loss-Prevention-Break-Insecure. They had cameras, locked displays, and a cash drawer that locked. Around 2:45 a.m. on November 17th the unthinkable happened to Pete’s shop. Two people in disguise broke into the phone and tablet repair shop and stole phones,"Everything from Galaxy S4 to S6 Edge+" plus the petty cash from the register drawer. The “smash and grab” incident lasted less than 30 seconds according to security camera video. 

    Electronic repair shops are often targeted for robbery due to the type of inventory they keep. Having security practices in place isn’t just to protect your bottom line - loss prevention practices also protect your customers’ devices and the sensitive data stored on them. Pete explained how often customers come in to repair a device even if it isn’t worth much due to the photographs and information on it.  Some wireless repair shops learn this lesson the hard way. Pete described that a customers' device (a Note 5) was stolen from TechRX but that luckily the customer had only had the device about a week and they were able to purchase a replacement device for the customer.
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  • eTech Parts Customer Spotlight: Technicians USA

    We caught up with Technicians USA to learn more about their experience in the wireless repair inTechnicians USA Customer Service Spotlight Veteran eTech Partsdustry. 
    How did you end up in the wireless repair industry?

    We added wireless repair to our portfolio of services when we launched our first retail location inside Walmart last year. Everyone has a smartphone these days, and, as the devices have become better and more complex, the chance of something going wrong has increased as well, so we knew that this was a service we needed to offer our customers.
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  • Must-Have Parts for the Chinese New Year

    Happy New Year! We hope you had a wonderful holiday season. As 2016 begins, it is time to plan ahead and stock up on inventory. The Chinese New Year (or Lunar New Year) begins February 8th with festivities beginning weeks in advance and lasting weeks after. Many travel to see family or attend festivals with friends during this time. Since production is lower during this time, modifications to inventory management strategy must be made since many wireless repair shops use parts coming from China.
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  • Bulk Tempered Glass: #1 Industry Upsell

    Our goal at eTech Parts is to help you be successful and we all know serving the customer results in success. People appreciate the little things. Seemingly small touches can leave a lasting impression.
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