“They went straight to the phones," Pete explained. "They were only interested in Android devices."
Pete from TechRX thought his wireless repair and retail storefront was fairly secure. They had cameras, locked displays, and a cash drawer that locked. Around 2:45 a.m. on November 17th the unthinkable happened to Pete’s shop. Two people in disguise broke into the phone and tablet repair shop and stole phones,"Everything from Galaxy S4 to S6 Edge+" plus the petty cash from the register drawer. The “smash and grab” incident lasted less than 30 seconds according to security camera video.
Electronic repair shops are often targeted for robbery due to the type of inventory they keep. Having security practices in place isn’t just to protect your bottom line - loss prevention practices also protect your customers’ devices and the sensitive data stored on them. Pete explained how often customers come in to repair a device even if it isn’t worth much due to the photographs and information on it. Some wireless repair shops learn this lesson the hard way. Pete described that a customers' device (a Note 5) was stolen from TechRX but that luckily the customer had only had the device about a week and they were able to purchase a replacement device for the customer.