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3 Reasons to Always Greet Customers

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3 Reasons to Always Greet Customers

Are you starting off on the right foot with your customers? If you aren't greeting them when they walk into your storefront, then the answer is no. Norvel-eTech-Parts-wholesale-wireless-repairThe #1 tip for wireless repair shop owners is to provide the best customer experience possible. We have talked in the past about how important customer service is to your wireless repair business. A huge part of that is showing customers you value them from the moment they enter to the moment they leave your store. No matter how big or small your business is, here are some ways greeting a customer can help you grow your electronic repair business:
1. Increase your sales!

You may not know the customer with a broken Samsung Galaxy S6 screen may also need a new charging cable, tempered glass screen protector, or case unless you ask. A customer might come in for a phone screen replacement but might also have a broken tablet at home that could use a screen repair. There is a way to do this without being pushy. Anticipating needs and asking that extra question to make sure your customer has everything they need shows concern and helps you build a relationship in addition to increasing profits for your cell phone repair business. Greet your customer with something like "What problems can I fix for you today?" to show you are willing and able to help your customer.

2. Answering questions means you're educating your customers!

shopBy slowing down and connecting with customers you may learn new information to better serve them. A new customer may also show you where you can expand your services to better serve the community. If a customer comes in and their device requires soldering, which you lack the training to do, you can still meet this need by establishing a referral system with another electronic repair business. If many customers come in desiring these services, then it may be time to look into cell phone repair training for your technicians. Listening and being receptive to feedback is a free way to get advice on how to grow your business. "Before I fix your device, do you have any questions?" is a great way to open this conversation.

3. Customers who have a good experience will be loyal!

They will bring in their child's iPad when it takes a dive off the kitchen counter. They will spread the word and their best friend may call asking if you could repair Chromebooks. Loyal customers will see the value in your business and will continue to return to your cell phone repair shop even when new competition comes to town. Asking customers "How did you find out about us?" is a great way to find out how your wireless repair operation is getting referrals. A great way to greet customers you recognize is "Welcome back!" while new customers are an opportunity to introduce yourself by name.

Excellent customer service is a crucial standard for achieving success in the cell phone repair industry. Now that you understand the importance of greeting your customers, go be a great representative of the wireless repair industry! Remember that customers seeking your services are having a tough time. Cell phones are part of daily life, and the customer needs their phone back to fully functional as soon as possible so they can get back to living their life. Sulamita-from-eTech-Parts-greeting-customers-wholesale-partsMost of all, always smile when greeting a customer, even if you are greeting them on the phone. You really can hear the difference! What else can you do to make sure your customers continue to support your wireless repair shop? Check out these 5 questions to ask your customers to create the ideal customer experience. Share your tips for great customer service below or on our Facebook page.