5 Tips for Protecting Your Customers’ Data

5 Tips for Protecting Your Customers’ Data

There have been various stories recently of customer information being abused within repair shops. We have talked about this subject before, but figured it was time for an update. Here are some considerations for repair shop employees when managing a customer’s device.

1. Understand that that person’s information has value.

Medical and health information, banking information, and other private data are all stored on phones these days. Your inability to keep that information safe could have devastating consequences not only for your customers but for your shop.

2. Protect your own reputation.

You shop should be a safe place. Have an official policy and follow it. It protects you as well. It helps to educate customers about your policy BEFORE a repair begins. Many shops include this on a quote or estimate and have customers read, ask questions, and sign it. It could also be a featured poster in your shop about customer privacy.

3. Educate your employees.

Train your employees to give a sense of safety to the customer. If your employees are educating customers, they need to be educated themselves. They should know the policy thoroughly. In addition to knowing and following your policy, employees should be educated on security as a whole. Employees should know how to store devices and customer information and they should do so EVERY SINGLE TIME. It only takes once for there to be a costly mistake.

4. Store information with care.

Any information about customers that you have (payment information, contact information, the list goes on and on) should be protected by strong passwords that are changed often. This information should be stored safely either in a restricted network or in a restricted access physical area.

5. Code or track all equipment.

There is no excuse for losing a customer’s device. Prevent devices and information from being stolen while in your possession. You should know exactly where a device is from the moment it leaves your customer’s hands to the moment you return it to their hands. This is one of the areas where protecting your customers also protects your business. Wouldn’t you rather do business with someone who keeps your device and information safe? How does your shop protect your customers’ information? Head over to Facebook and join the conversation or comment below.