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Apple's Out-of-Warranty Repair Costs Revealed
Last week, Apple announced their updated prices for Limited One-Year Warranty and Out-of-Warranty repairs following the release of the new iPhone 6 and iPhone 6 Plus.
Apple Raises Repair Costs
Cult of Mac reported last week that Apple raised repair costs for iPhone 6 and iPhone 6 Plus. Sourced from Cult of Mac... Here’s the complete cost breakdown for out-of-warranty repairs:- iPhone 6 Plus: $329
- iPhone 6: $299
- iPhone 5s, iPhone 5c, iPhone 5: $269
- iPhone 4s: $199
- iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149
- iPhone 6: $109
- iPhone 6 Plus, iPhone 5s, iPhone 5: $129
There's always a little confusion about what damage Apple covers in its "Limited One Year Warranty," and what damage they consider "Out of Warranty." Cult of Mac elaborates on that note, adding, "the catch is that if Apple determines the device has undergone additional damage beyond the screen, it will charge a full service fee. So if you accidentally drop your 6 Plus and crack the screen, Apple could charge you a max of $335.95 to ship it to them and have it fixed." You can read more from Cult of Mac here.
What to tell your customers?
When customers start bringing in their brand new iPhones for repair, we suggest you refer them to Apple first. Ask your customers if they have AppleCare+, which is the $99 extended warranty they may have purchased with the phone. If they do have AppleCare+ you can make them aware it will cover 2 incidents of accidental damage, for a service fee of $79 each time. At first you may see this as "losing business" but the customer will appreciate your honesty and willingness to help, and will hopefully remember you when damage occurs to the device after their AppleCare+ warranty is up. If your customer doesn't have AppleCare+ extended warranty, they may still be covered under Apple's Limited One-Year Warranty. In the case of battery replacements or something faulty with the phone, Apple should always be the first place they go for service. In the case of accidental damage, which is the majority of all phone damage, the device won't be covered under Apple's limited one-year warranty. Once again, we suggest all repair shops refer any new iPhone owners to Apple first, and if their device requires an "out-of-warranty" repair, let them know the services and prices your repair shop offers.Customer doesn't know if they have AppleCare+ or not? You can help them to check if the phone is covered under AppleCare+ and make the decision easier for them.
We will always support the well being of the iPhone repair industry and the Repair Community as a whole, but you know as well as we do that repair is a service-focused industry. Doing the right thing and making sure your customer is aware of every option is the best service you can offer. Even if you don't make a sale, they won't forget how you took the time to help them find a solution to their problem.