Company News

Piggy’s Repairs - A focus on the Woman running a community based Service National Women’s Month gave us a great opportunity to recognize a woman in the tech industry that’s made her own path to device repair, while providing her family and community with her shared technical experience. We’d like you to meet Ashonda Sanoguet, owner and operator of Piggy’s Repairs, which is proudly located in ...

SUPPLY CHAIN ALERT! You may have read in the press that China has shut down the city of Hong Kong and neighboring Provinces due to spikes in COVID.  More than 66 million people have been ordered to shelter in place for the next week.  While some are working from home, factory and warehouse workers remain home.   This order will impact not only the product component product of parts for cell ...

The iPhone 11 has recently seen a surge of touch related issues which have been acknowledged by many including Apple. This article covers the common symptoms, causes, resolutions.  We have also included a summary on the recently introduced Apple Display Module Replacement Program to address the issue for affected devices. Common Symptoms Touch not responding at all or only in certain pl...

Managing a repair business can be overwhelming.  At eTech, here are a few tasks that we do monthly, and we recommend all repair business’s do at least once a quarter. It’s time to do a little spring cleaning!   Inventory Counts – Complete to ensure that all inventory counts are correct and that any damaged or missing inventory is reconciled. Spare Parts – It is easy to start ...

You have completed the repair, your customer is happy, you’ve earned margin to cover your expenses, but you’re still running on thin margins.  The competition down the street is seems to be offering deep discounts.  How do you earn extra margin after the sale? Well, you can make sure that every customer goes home with a referral offer for friends and family. You can ask for good Yelp or Goog...

At eTech we are constantly listening to our customer feedback and finding ways to make shopping with us easier, to that end we excited to introduce SMS alerts! Now get real time alerts sent to your mobile number so you will know immediately when your order has shipped along with a link to the tracking number.   In addition, get real time updates on RMA’s, buyback status, store credits and mo...

Not sure how to find the perfect part?  Try our new parts finder! It’s easy to use by clicking on the phone model you want to search.  Then you can choose the inside or back of the screen to locate the part you’re looking to purchase.                         Not sure where the part is locat...

Making life easier!   We have adjusted several website features to give you not only a better shopping experience, but also how you manage your account and orders.  The simple things like the ability to see order notes, searching and downloading your order history and using links to easily locate shipped product. Here is a list of our updates: Check Order Status – Top right of home page, ...