Repair Community

Join the Repair Community as we discuss the present and future of the cell phone repair industry.

  1. RepairShopr Crash Course

    RepairShopr Crash Course
    Do you still have some questions about how eTech Parts integration with RepairShopr works?  Or do you have questions about how to customize RepairShopr for your business? Either way, if you’re looking for answers, here’s your chance to get them! RepairShopr is hosting a Crash Course this Thursday (April 28th) at 1 PM CT (11 AM PT). This is the perfect opportunity to see if this all-in-one platform is a perfect fit for your wireless repair business. If you want to learn more about what RepairShopr has been able to do for other wireless repair businesses, check out this blog featuring real cell phone repair shop owners!RepairShopr Crash Course- august-etech-parts Continue reading →
  2. Now Announcing the eTech LCD Buyback Program

    Now Announcing the eTech LCD Buyback Program
    You may have noticed a new feature when you sign into your customer portal. What is this "buyback program"? We are accepting broken displays for use with iPhone and Samsung devices for our new recycling program! We spent years testing several facilities throughout the US, Mexico, and China. We are excited to announce that we have found the proper facility and invented progressive processes that meet our high expectations for the eTech customer experience. We can’t wait to see our customers benefiting from this fantastic source of additional revenue for cell phone repair businesses. Continue reading →
  3. Doing Business Made Easy for RepairShopr Users

    Doing Business Made Easy for RepairShopr Users
    What systems do you have in place to meet your point of sale, customer relationship management, inventory management, accounting, ticketing and invoices, and marketing needs for your wireless repair business? We often hear of the old-fashioned pen and paper approach. Some members of our wireless repair community have left the mountains of paper behind, and started saving time in the process, by using software that manages all aspects of running a repair business. As an added bonus to these software users, more integrations are being developed to help save even more time in their daily operations. Continue reading →
  4. Stay Connected: Meet Your eTech Representative

    Stay Connected: Meet Your eTech Representative
    You're stressed out. Your customer is having a bad day, and you're trying to help them, but there's a problem. It's been a busy week already and you're about to run out of replacement screens for use with the iPhone 5s. It's only noon on a Wednesday. What do you do? Continue reading →
  5. Customer Spotlight: iDoctor Cell Phone and Tablet Repair

    Customer Spotlight: iDoctor Cell Phone and Tablet Repair
    We caught up with Glenn from iDoctor Cell Phone and Tablet Repair to learn more about his experience in the wireless repair idoctor-glenn-etech-parts-group-photoindustry. Continue reading →
  6. Samsung Galaxy S7 Release Rundown: Features We Love

    Samsung Galaxy S7 Release Rundown: Features We Love
    There has been a lot of buzz around the eTech office about Samsung lately. In addition to dropping prices on Samsung screens, we are thrilled that the release of the Galaxy S7 series has finally arrived! This much anticipated device was released on March 11, and you may have already seen some teardowns online. Here is a look at some of our favorite features of the new Samsung Galaxy S7.etech parts samsung parts Continue reading →
  7. Wireless Repair Roundup Preview

    Wireless Repair Roundup Preview
    Will we see you in Nashville? Continue reading →
  8. Save Time on Screen Repair with New Hot Tool

    Save Time on Screen Repair with New Hot Tool
    We know the iPad 2 is one of the most common tablet repairs, but do you have the best tools for the job? If you are performing tablet repairs without a screen heating station you're wasting precious time. This tablet repair station is easy to use and makes tablet repair as simple as 1,2,3. Continue reading →
  9. eTech Parts Customer Spotlight: Lexington Cell Phone Repair

    eTech Parts Customer Spotlight: Lexington Cell Phone Repair
    We caught up with James M. from Lexington Cell Phone Repair to learn more about his experience in the wireless repair industry. How did you end up in the wireless repair industry?Lexington Store Cell Phone Repair I found my way into the wireless industry through buying and selling items on eBay.  This is something I had always loved as I've been on eBay since 1999 and with e-commerce I knew there was always going to be unlimited opportunities.  Over the years I sold anything, from clothing to sports equipment, but mostly electronics.  When I first began to buy and sell iPhones in 2008 the profit margins were high, and then I began buying and selling broken devices as-is.  It didn't take long for me to realize that there were great opportunities to repair the devices to further increase those profit margins.  I ordered some parts off of eBay and just decided to dive right in.  After the first 6 months of teaching myself how to repair, I had spent a great amount of money due to making mistakes and destroying parts and motherboards, I was finally to the point that I began repairing devices within my community through word of mouth.  By 2010 I had quit my job and worked from home selling and repairing devices.  My business partner Stephen had been repairing devices on the side locally for quite a while when we met in 2011.  I had purchased quite a few iPhones from him in the past and decided to setup a meeting with him to discuss the plans I had drawn up to actually turn this into a storefront business and, shortly after, Lexington Cell Phone Repair, LLC was founded! Continue reading →
  10. 3 Reasons to Always Greet Customers

    Are you starting off on the right foot with your customers? If you aren't greeting them when they walk into your storefront, then the answer is no. Norvel-eTech-Parts-wholesale-wireless-repairThe #1 tip for wireless repair shop owners is to provide the best customer experience possible. We have talked in the past about how important customer service is to your wireless repair business. A huge part of that is showing customers you value them from the moment they enter to the moment they leave your store. No matter how big or small your business is, here are some ways greeting a customer can help you grow your electronic repair business: Continue reading →

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