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Doing Business Made Easy for RepairShopr Users
What systems do you have in place to meet your point of sale, customer relationship management, inventory management, accounting, ticketing and invoices, and marketing needs for your wireless repair business? We often hear of the old-fashioned pen and paper approach. Some members of our wireless repair community have left the mountains of paper behind, and started saving time in the process, by using software that manages all aspects of running a repair business. As an added bonus to these software users, more integrations are being developed to help save even more time in their daily operations. For example, ordering with eTech Parts just got easier for RepairShopr users! Our new integration generates your order as you go about your day in RepairShopr. Robert from RepairShopr explains: [su_quote cite="Robert, CEO, RepairShopr"]Our eTech Parts integration allows you to quickly create purchase orders right from RepairShopr, automatically generate your eTech order on etechparts.com, and easily check everything in when it arrives.[/su_quote] August from very excited about the possibility of an integration of RepairShopr and eTech (since CTIA) and, since it has happened, have not been disappointed.” August says that “the integration of our inventory system with our main parts supplier has led to increased productivity and helped us manage inventory much easier.” They are “very pleased” the integration allows them to add the items they have in their inventory and still gives the chance to add specialty products, beyond normal orders, with ease. “I am very excited to see software integrations between companies because it gives my team more time to focus on helping customers, which is the purpose of everything we do,” explains August. August is so happy with the integration he says, “For me, this integration has sealed eTech as our main supplier because no one else can match the entire experience of working with eTech.” That’s what this integration is all about, making your experience better and easier so that you can get back to running your repair business. Unfamiliar with RepairShopr and these all-in-one programs? See what the repair community has to say about RepairShopr, and other systems like it, and what a difference in your daily life these programs can make. Trenton, we used paper forms to check people in and collect their signature” he explained. The forms also contained the terms and conditions that customers agreed to prior to a repair. Tech Shark was handling these important documents for all 500+ customers they serve per month. Trenton and his team learned that “tracking paper tickets is a headache!” In addition to losing important tickets and the customer information on them, Trenton learned that, “paper also takes up A LOT of space, is costly, and is not so eco friendly.” Another member of the wireless repair community remembers the pen and paper lifestyle. Dave, Rising Stallion Cell and Tech Repair, agrees that “before the use of CRM software, and RepairShopr specifically, our records keeping and our system for customer relationship management wasn’t the best.” The practice at Rising Stallion was to use “paper forms to track each order” before scanning those forms into a digital archive. The problem with this system was that “things got misplaced and it was messy.” Dave also remembers the days where “email marketing wasn’t even a priority” which was a great opportunity for growth. If you’re having the same problems described by Trenton and Dave, and are looking for a solution, consider your streamlined software options. These programs could help your shop run more efficiently and improve the customer experience. These all-in-one solutions, such as RepairShopr, have many time-saving features:- Integrated email/SMS alerts to keep customers up to date on the status of their repair
- Electronic signatures for tracking repair approval and agreements
- Admin and tech privileges allow control over reports and communication settings
- Field job checkin/checkout and ticket updates in a single workflow
- Schedule field jobs and automatically keep customers informed of service
- eTech Parts integration for quick and accurate product orders