Shop Talk: CrackedMacScreen

We caught up with Trevor L. from CrackedMacScreen to learn more about his experience in the wireless repair industry.
How did you end up in the wireless repair industry?

Back in 2009 I was looking to upgrade my black Macbook and ended up finding one on Craigslist that had a broken crackedmacscreenscreen. I found the screen on eBay, downloaded a 9 step PDF install guide without reverse instructions and went to work on my Mac. Three hours and a bucket of sweat later the Mac was repaired. Word got around that I could fix the “white Macbook” and I knew that there was a definite need for it so I taught myself web design, bought a domain, got an 800 number with my mom doing the voiceover, and CrackedMacScreen was born.

Wireless Repair Roundup 2016 Recap

We had a great time with the wireless repair community in Nashville! wireless-repair-roundup-collageIf you weren’t with us, then you really missed out. The repair industry is rapidly growing. As we continue to grow, it is important to remember that working together will be the most beneficial for all. There is room for all members of the Repair Community to grow. The Wireless Repair Roundup was a great chance for members of the wireless repair community to connect and make plans for the future.

RepairShopr Crash Course

Do you still have some questions about how eTech Parts integration with RepairShopr works?  Or do you have questions about how to customize RepairShopr for your business? Either way, if you’re looking for answers, here’s your chance to get them! RepairShopr is hosting a Crash Course this Thursday (April 28th) at 1 PM CT (11 AM PT). This is the perfect opportunity to see if this all-in-one platform is a perfect fit for your wireless repair business. If you want to learn more about what RepairShopr has been able to do for other wireless repair businesses, check out this blog featuring real cell phone repair shop owners!RepairShopr Crash Course- august-etech-parts

Now Announcing the eTech LCD Buyback Program

You may have noticed a new feature when you sign into your customer portal. What is this “buyback program“? We are accepting broken displays for use with iPhone and Samsung devices for our new recycling program! We spent years testing several facilities throughout the US, Mexico, and China. We are excited to announce that we have found the proper facility and invented progressive processes that meet our high expectations for the eTech customer experience. We can’t wait to see our customers benefiting from this fantastic source of additional revenue for cell phone repair businesses.

iFlex: Our Newest Opening Tool

Are you looking for a new opening tool? Here is a new openingiflex-on-toolbench-etech-parts tool that you can use to repair iPhone, iPad, iWatch, iPod, Samsung Galaxy Devices, Sony, HTC, and LG Devices. The iFlex opening tool is designed to easily fit between the front screen and the frame of the device to lift the broken screen off of the device. Repair a broken screen without causing damage to important cables with this professional opening tool. Repairing a broken phone, tablet, or laptop screen? Give this new screen repair tool a try!

Like any technician or mechanic worth their salt knows, having the right tool for the job makes all the difference. We had been searching for a tool that made repairs on screen-out-first phones like the Galaxy S5 faster and more reliable. The iFlex is that tool. When paired with a heat pad the iFlex is a complete winner to pull an LCD without damaging the expensive screen assembly. Charge ports are cake. Speakers and cameras no longer make me sweat. The iFlex should be in any technician’s arsenal.Ken L. from Prestige Electronics

What does the iPhone SE mean for wireless repair?

What do you think the iPhone SE will mean for the wireless repair industry?know-the-differences-etech

The iPhone 5 series may still be fresh in the minds of wireless repair technicians. Each device had their own issues, but broken screens and charging issues are a few of the memorable iPhone 5 series repairs. There were the proximity sensor issues and the iPhone 5s blue screen of death. Then we had failing power buttons (volume controls and the vibrate switch too) that led a customer down the path of repair and into our cell phone repair shops

The iPhone 5c was a popular device that many phone repair technicians encountered. A customer would bring in their iPhone 5C and explain how the person they called was unable to hear them. Oh, by the way, this customer also was experiencing some charging problems. Some investigation showed us that there was a broken charge port flex cable. We were able to save the iPhone 5C and the day.

Apple has released another phone for the budget-conscious. This could be an option for new iPhone users or for existing iPhone users who want to upgrade from an iPhone 5 series device without giving up the smaller size. We are having nostalgic flashbacks, like much of the phone repair community, to simpler times with smaller devices. We anticipate many repairs to be similar to the smaller iPhone 5 series devices.

Doing Business Made Easy for RepairShopr Users

What systems do you have in place to meet your point of sale, customer relationship management, inventory management, accounting, ticketing and invoices, and marketing needs for your wireless repair business? We often hear of the old-fashioned pen and paper approach. Some members of our wireless repair community have left the mountains of paper behind, and started saving time in the process, by using software that manages all aspects of running a repair business. As an added bonus to these software users, more integrations are being developed to help save even more time in their daily operations.

Stay Connected: Meet Your eTech Representative

Stay Connected: Meet Your eTech Representative

You’re stressed out.

Your customer is having a bad day, and you’re trying to help them, but there’s a problem. It’s been a busy week already and you’re about to run out of replacement screens for use with the iPhone 5s. It’s only noon on a Wednesday. What do you do?

Customer Spotlight: iDoctor Cell Phone and Tablet Repair

We caught up with Glenn from iDoctor Cell Phone and Tablet Repair to learn more about his experience in the wireless repair idoctor-glenn-etech-parts-group-photoindustry.

Phone Repair Training Comes to KC

We are excited to announce that Spring 2016 eTech Training Courses are in full-swing!
 That’s right, our Spring 2016 cell phone repair training courses began Monday. We are so happy to now have our training program within our headquarters located just outside of Kansas City! It is great to all be back under the same roof. We believe this more centralized location will help make training more convenient so that we can serve more members of the repair community and help this wireless repair industry grow.

Come visit us in KC with leave with expert wireless repair training from our knowledgeable eTech Training instructors. You, or your technicians, will leave feeling confident in tackling any mobile device repair.  In addition, completion of an eTech Training course also comes with lifetime instructor and technician support. What are you waiting for? Grow your cell phone repair business by better serving your customers!

New technicians can build their skills with the Repair Fundamentals course. This is a great option for new members of the repair community, new technicians, or other Jake-LEAD-TECH-etech-parts-iphone-repairrepair shop employees looking to get their footing in the wireless repair industry. Topics covered include workbench tools and safety, diagnostics and troubleshooting, and device disassembly and re-assembly. All courses are taught using popular working devices. Let eTech Training supply functional devices and first-class training!

We hear many members of the community wondering about micro-soldering techniques. This is a great skill to set your shop apart from other repair businesses. The eTech Training Micro-Soldering course covers popular repairs (such as FPC connectors and multipad flex cables) and other in-depth learning on micro-soldering techniques. Stop turning away those soldering repairs and add value to your cell phone repair business!

Boost profits by offering glass-only repairs to your customers. eTech Training can teach how to properly separate a working LCD from the broken front glass and much more! The two-day Glass-Only Repair course will help Screen Shot 2016-03-07 at 12.16.42 PMyou boost your profit margins, lower your overhead on screen repairs, and insulate your repair business from unexpected industry-wide LCD shortages. Learn proper LOCA application and technique to help you restore the device so that it looks as good as new. Glass-only repair varies from device to device, so learn using functional and popular devices!

Interested in both micro-soldering and glass-only repairs? The Advanced Repair Training course was made for you! You are a skilled technician, but learning how to properly handle issues such as water damage, data recovery, and other techniques can help you serve customers even better. These skills can can be applied to dozens of repairs with different types of devices which diversifies your revenue base. Another benefit of this course is unplanned events (such as LCD shortages) will not keep you from serving your customers since you can perform glass-only repair! This is a great course for those investing in long-term success for their smartphone repair business.

etech tools february 2For more information about eTech Training courses, click here or give us a call!

While you’re in Kansas City, check out some local spots and events! Here are a few local favorites:

BBQ (of course!) | Nelson-Atkins Museum of Art or The Kemper Museum of Contemporary Art | Boulevard Brewery Tours Sporting KC Soccer or a Mavericks hockey game | The Wine Festival at Union Station (March 26th) | Live Jazz at 18th and Vine | NAIA DI Mens and Women’s Basketball National Championships | Historical sites like the World War I Museum and Memorial | The City and Farmers Market

For more information on current events in Kansas City, check out Visit KC!