If you own a cell phone repair shop, are you asking your customers the right questions? Do you take the time to fully engage each client to ensure they understand your repair services? Do you explain your warranty in full, or ask how they found out about your repair shop? Communication is key to creating the ideal customer experience. If you’re not asking your customers the right questions – or you allow them to leave your shop with questions unanswered – you’re missing a huge opportunity to build customer loyalty and increase your sales. Continue reading →
Offering great customer service is important for companies in every industry, but in wireless repair your approach to customer service can make or break your business. It has the potential to make an impact on the perception of the wireless repair industry as a whole. Wireless repair is different from many industries because the "product" you sell is actually a...
April is International Customer Loyalty Month, but at eTech Parts we think customer loyalty should be celebrated all the time. Though purely by coincidence, April is also eTech’s anniversary month. This April marks our 7th year as the nation’s leading wholesale supplier of repair parts and tools for the wireless repair industry! At eTech Parts we believe customer service isn’t...
As automated telephone systems and in-store self-checkouts become more and more commonplace in our everyday life, excellent customer service has become much harder to find. Offering excellent customer service is what sets a business apart from the rest and can create customers for life. What are YOU doing to go above and beyond for customers? Just think: how many outstanding...