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Wireless Repair Roundup Preview

Will we see you in Nashville?

Owners and technicians from wireless repair businesses of all sizes are gathering in Nashville this April for the Wireless Repair Roundup. Join us for this opportunity to learn from road-tested guest speakers and network with new friends from tablet and phone repair shops across the country. Here are the ins and outs of the Wireless Repair Roundup for those of you considering joining us. Be advised, seats are filling up fast - and the Early Bird discounted rate of $399 ends on Friday, March 11.

Why Attend the Roundup?

You are part of the wireless repair community! Our industry keeps growing and developing its own identity. Get customized advice to succeed in our industry from people have already walked in your shoes. They have experiences to share that can save you time and make you money. They also have solutions to some of the unique challenges we face. The best part is that this is NOT a sales seminar. This is about the wireless repair community moving forward together.

Are you looking to grow your repair business? This is your chance to increase your store productivity from front to back office. Whether you are an established repair store owner, franchisee, or considering getting into the wireless repair industry this is a great event for you. Join us for live demos, seasoned expert advice, and takeaway winning marketing strategies to apply to your business. Useful information on all aspects of running a cell phone repair business in one place. What a great value!

Sure, our panel of experts have years of information to share, but don't forget about your industry peers that will be joining you! This is a great time to bounce ideas off of other REAL cellphone repair, electronic repair, and gadget repair shop owners. Have you stayed up late worrying about how your shop will continue to stand out? Are you looking for display ideas or loss prevention tips? Considering hiring new employees, a second location, or your first storefront? The Wireless Repair Roundup is the perfect opportunity to think out loud to wireless repair shop owners who have the same worries and concerns as you.

What’s in it for you?
  • Free adult beverages at the opening cocktail reception, 7pm Monday, April 11. Location and secret password will be announced soon. Ok, kidding about the secret password. There will also be food available for purchase at the location.
  • Expert advice at THE MAIN EVENT, April 12 at the Nashville Music Center. Lunch is included during the event. Also included in your registration are more adult beverages following the event.
  • Your very own Wireless Repair Playbook! This playbook will have everything you need to remember and implement. Actionable items that you can take back to your shop and use right away are all gathered in this playbook for your convenience. Add value to your business with these specific tips.
  • A free pass to Day 1 of the Mobile Carrier’s Show (this ticket is $695 if you had to buy it outright!) also at the Nashville Music Center, April 13.
  • More food and adult beverages on the exhibit floor compliments of our friends at the Competitive Carriers Association.
  • Free access to any of the free Mobile Carrier Show workshops they offer.

(Note: This is a separate event from #MCS2016. There are a limited number of seats. Registration fee of $459. $399 early bird special until March 11, 2016) includes lunch and one full day complimentary pass to #MCS2016 on Wednesday, April 13, 2016.)

Wireless Repair RoundupWhat to expect April 12, 2016:
10 am | Repair Industry Overview, What Next? | Presented by Jeremy Willis of eTech Parts

For the last 5 years Jeremy Willis has helped develop and market eTech Parts as well as build relationships with both customers and leaders in the repair community. Jeremy will discuss the current state of the wireless repair industry and sharing insight on what to expect in the future.

11 am | Building the Dream… then Raising the Capital | Presented by AJ Forsythe of iCracked

An entrepreneur at heart, AJ’s business endeavors have ranged from beekeeping to running a winery, and then creating iCracked. After expanding nationwide and in 11 countries, iCracked is the world’s largest on-demand mobile device repair, protection, and trade-in network with offices in London and Berlin.

1 pm | What Google Doesn’t Want You to Know About SEO | Presented by Mac Frederick from Momentum Digital & Phone Repair Philly

Mac is a Serial Entrepreneur and company visionary that landed a job with Google after his time at Penn State. For over a year Mac worked in the Adwords department before leaving to co-fund his own digital media consulting agency.

2 pm  | Creating YOUR Customer Experience | Presented by Clifton Robbins of Katalyst Group

Clifton and his team of committed industry experts are continuously reinventing the purpose and process of building out physical spaces and consumer interactions. His 17 years of experience in delivering world-class branded dealer programs and POP solutions and his formal education makes him a trusted partner to many independent store owners and large retailers alike.

3 pm | How to Act Like a Franchise, Even if You’re Not! | Presented by Armando Alvarez of Staymobile

Armando spent 27 years with Best Buy as VP of stores and helping grow over 20,000 technicians in the Home Services Division before retiring 3 years ago. He has since had his arm twisted (not really) by Mr. Hutto (CEO of Staymobile) to come out of retirement as Executive VP of Stores and Operations at Staymobile.

4 pm | Storytelling with Merchandise | Presented by Ryan Weiss of Voicecomm

Ryan has been instrumental in growing mobile accessory distributor Voicecomm since joining in 2010. Ryan is responsible for a renaissance that has significantly helped grow VoiceComm from a small business to a major industry player. He achieved this by retaining VoiceComm’s distinct culture while broadening its reach to that of a corporate entity.

4 pm | Protection & Warranty, An Insiders View | Presented by Rob Christian of OnPoint Warranty

Rob is the founder of OnPoint Warranty which creates Protection Plan programs for retailers and manufacturers of mobile devices and other fast-growth product categories such as 3D printers and connected home devices. Rob loves to help retailers and manufacturers set up and improve these programs.

5 pm | Power Panel Discussion Participants Pick Apart 4 Greatest Pain Points Facing Repair Industry Today | Presented by: KC Kelly, Dave Takushi, Pete Ferrer, and Carl Comeaux.

KC Kelly is the owner and founder of iQue Repair. As acting CEO, he ensures quality and excellence in all areas from the ground up. iQue Repair is broken down into 4 key pillars: repair, buy/sell/trade of devices, warranty and accessories. iQue Repair even offers waterproofing on devices with their warranty protection services!

Dave Takushi, the Director of Business Services at eTech Training, previously spent 12 years as an Area Developer and Franchisee for Wireless Toyz as well as 7 years as the owner and operator of St. Louis Cell Phone Repair. His knowledge and experience in the field make him an excellent addition to our panel of experts by providing solutions to some of the challenges of the wireless repair industry including wireless repair training.

With 20+ years in the customer service industry Pedro “Pete” Ferrer founded TechRx smartphone and tablet repair in 2013 driven by the combination of a passion for mobile electronics, a passion for repair and an instinct for entrepreneurship. Pete is mostly excited about witnessing and being part of the birth of the mobile device repair industry which in a short time has reached over 4 Billion dollars a year in revenue.

Carl Comeaux serves as Fix My Phone® President and Chief Operating Officer, leading the company’s marketing, management, business development, and operations. He also has an extensive background in product development and public relations.

6 pm | Think Tank, Invitation to continue the conversation

Beverages served. Because everyone thinks better hydrated.

Wednesday, April 13th | BONUS! Mobile Carrier Show at Nashville Music Center | Enjoy the Mobile Carriers Show floor and exhibit area all day. Show floor opens at 10 am.
Haven't booked a room yet? The Host hotel is sold out already! Here are some other lodging options within a mile of the show:
  •  Hermitage Hotel (‪231 Sixth Ave North, Nashville, TN ‪37219)
  •  Hilton Nashville Downtown (‪121 4th Ave S, Nashville, TN ‪37201)
  •  Homewood Suites Nashville Downtown (‪706 Church Street, Nashville, TN ‪37203)
  • ‪ Courtyard by Marriott Nashville Downtown (170 4th Avenue North, Nashville, TN 37219)
  •  Sheraton Nashville Downtown Hotel (623 Union Street, Nashville, TN 37219)


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