Find quick answers to your questions regarding order status, your account, pricing and billing, returns, shipping and buyer's guides.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
What is your return policy?
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
I received the wrong product.
When will my order ship?
How do I request an RMA for parts I need to return?
What is the return policy?
Do you ship to my country?
How much is my shipping?
When will my order ship and what are my shipping charges?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Iím new to the repair business. What parts do you suggest I purchase?
When will you have the part I need in stock?
Why donít you sell back covers for the iPhone that include the logo? Where can I buy these?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How to find the LCD model number of your MacBook or MacBook Pro
I replaced the digitizer on an iPhone/iPod and the LCD screen is white/unresponsive. What can I do to try to fix this?
How do I contact you?
Wholesale Account
How do I sign up for a wholesale account?
Iím interested in purchasing wholesale parts. What kind of deals do you offer?
Frequently Asked Questions
I broke my device! Can you suggest a repair shop near me?