HAVE A SPECIAL ORDER? CONTACT SALES@ETECHPARTS.COM!
Frequently Asked Questions
Click on a question to reveal the answer.

 

Order Status
> Has my order shipped ?
> How do I change quantities or cancel an item in my order ?
> How do I track my order ?
> My order never arrived.
> An item is missing from my shipment.
> My product is missing parts.
> What is your return policy ?
> When will my backorder arrive ?

 

My Account
> How do I create an account ?
> How do I edit my account information ?
> I forgot my password.
> I received the wrong product.
> When will my order ship ?

 

 

Returns
> How do I request an RMA for parts I need to return ?
> What is the return policy ?

 

Shipping
> Do you ship to my country ?
> How much is my shipping ?
> When will my order ship and what are my shipping charges ?

 

Guarantees
> Low Price Guarantee
> Privacy Policy
> Security

 

Pricing and billing
> Do I have to pay sales tax ?
> I have a question on my charges.
> What are my payment choices ?
> I need a copy of my receipt/invoice.
> When will my credit appear on my account ?
> When will my credit card be charged ?

 

Buyer's Guide
> I'm new to the repair business. What parts do you suggest I purchase ?
> When will you have the part I need in stock ?
> Why don't you sell back covers for the iPhone that include the logo ? Where can I buy these ?
> How do I buy/redeem a gift certificate ?
> How do I find my product ?
> How do I navigate this site ?
> How do I use a coupon ?

 

Additional Support
> How to find the LCD model number of your MacBook or MacBook Pro
> I replaced the digitizer on an iPhone/iPod and the LCD screen is white/unresponsive. What can I do to try to fix this?
> How do I contact you?

 

Wholesale Account
> How do I sign up for a wholesale account?
> I'm interested in purchasing wholesale parts. What kind of deals do you offer?

 

Frequently Asked Questions
> I broke my device! Can you suggest a repair shop near me?