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Frequently Asked Questions

Click on a question to reveal the answer.

 

Order Status
> Has my order shipped?
> How do I change quantities or cancel an item in my order?
> How do I track my order?
> My order never arrived.
> An item is missing from my shipment.
> I think I received the wrong product.
> My product is missing parts.
> How do I use the Quick Order function?
> When will my backordered items arrive?
> When will my order ship?

 

My Account
> How do I sign up for a wholesale account?
> How do I edit my account information?
> How do I add, remove, or change my shipping/billing address?
> I forgot my password.

 

Warranty & Returns
> What is your return policy?
> What refund options do you offer?
> Do you charge a restocking fee?
> How do I request an RMA for parts I need to return?
> Do you cover the cost to ship my return back?
> When will my return be processed?
> When will my credit appear on my account?

 

Pricing, Billing & Shipping
> Why do you list wholesale prices on your website?
> Do I have to pay sales tax?
> What are my payment choices?
> I need a copy of my receipt/invoice.
> When will my credit card be charged?
> I have a question about a charge on my account.
> When will my order ship?
> How much will I pay for shipping?
> My package was badly damaged in transit. What do I do?

 

Buyer's Guide
> What's the difference between parts on your website and cheaper parts on eBay and Amazon?
> How do I contact customer service?
> I have a technical question about a repair. Can you help me?
> Do you offer any discounts beyond wholesale pricing?
> Why do you sell blank back covers for the iPhone? Why no-logo?
> Where is the square on the home buttons for iPhone, iPad and iPod? Why are they blank?
> When will you have the part I need in stock?
> How do I navigate your site?
> How do I find the product I'm looking for?
> How do I use a coupon/discount code?
> Is your website safe?
> What does OEM mean?