Frequently Asked Questions

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Order Status

> Has my order shipped?
Check the status of your order by choosing My Orders in your Account Dashboard.
> How do I change quantities or cancel an item in my order?
Please contact customer service at (800) 697-5583 or email sales@etechparts.com to request any last minute changes to your order.
> How do I track my order?
You can track the shipment of your order by selecting Track Package in the menu under My Dashboard.
> My order never arrived.
Check the status of your order by choosing My Orders in your Account Dashboard. If your order displays shipment tracking info, you can check the location of your shipment by choosing Track Package in the menu under "My Dashboard."

If your package shows a status of "delivered" but hasn't arrived to your location, please contact customer service for assistance.
> An item is missing from my shipment.
Check the status of your order by choosing My Orders in your Account Dashboard. Ensure there are no backordered products included on your order. If all items show a status of "Shipped" but you didn't receive one or more product, please contact customer service for assistance.
> I think I received the wrong product.
If you believe you recieved the wrong product from what your puchase indicates, please contact customer service for futher assistance.
> My product is missing parts.
If you believe a product you purchased arrived incomplete or not on our website, please contact customer service for further assistance and clarification.
> How do I use the Quick Order function?
Use our Quick Order function to quickly add products to your cart. You can find the Quick Order button located on the right side of the top navigational menu, between the "Search" and "Cart" buttons.
> When will my backordered items arrive?
Backordered items will be shipped to you as soon as we receive the product to our warehouse. Please contact customer service for additional assistance and a projected ETA.
> When will my order ship?
Ground orders placed by 4PM CST and Overnight orders placed by 5PM CST will ship same day. Any order or payment received after this cut-off time will ship the next business day. You will receive a confirmation email once your order has shipped.

Our shipping department operates Monday-Friday and does not ship on national holidays.

My Account

> How do I sign up for a wholesale account?
If you're purchasing parts for your wireless repair shop, Sign up for a wholesale account on your Account Dashboard.
> How do I edit my account information?
You can edit any of your account information through the My Dashboard section on our website.
> How do I add, remove, or change my shipping/billing address?
Edit the addresses associated with your account in the Address Book on your Account Dashboard.
> I forgot my password.
Please reset your password using the email address associated with your account.

Warranty & Returns

> What is your return policy?
Our no-hassle return policy offers a lifetime warranty, on most products sold. Please visit our Warranty & Returns section for more information.
> What refund options do you offer?
Return your defective repair parts and receive a credit on your account equal to the lowest price that product was sold for in the last 90 days. Store credit can be used to purchase any product in our store.
> Do you charge a restocking fee?
No restocking fees here!
> How do I request an RMA for parts I need to return?
Submit your request for a return and RMA number in the My Returns section of your Account Dashboard.
> Do you cover the cost to ship my return back?
If you are returning accessories or any unused product, you are responsible for covering the cost of shipping. If your returned products are defective, we will cover the return-shipping fee. You may request a shipping label when submitting your initial RMA request or contact customer service for assistance.
> When will my return be processed?
All returns are processed on Wednesday and Friday of each week.
> When will my credit appear on my account?
Once your return has been processed, we will immediately credit your account. Store credit will be automatically applied and immediately available for use.

Pricing, Billing & Shipping

> Why do you list wholesale prices on your website?
We publicly list our products at wholesale prices to show you the low prices we offer to current account holders. Make sure you're logged into your wholesale account to purchase our product at the advertised price. If you don't have an account with us, sign up today!
> Do I have to pay sales tax?
You will only pay sales tax if you are located in the same state (Kansas) as our current warehouse.
> What are my payment choices?
You have the choice of paying online via PayPal, credit/debit card, check by mail, or cash (in-store customers only).
> I need a copy of my receipt/invoice.
Print an invoice of your previous orders in My Orders section of your Account Dashboard.
> When will my credit card be charged?
Your credit card will be charged once we ship your order. Funds are placed "on hold" as authorization, then fully captured upon shipment of your order.
> I have a question about a charge on my account.
Please contact customer service with any questions or concerns regarding charges to your account.
> When will my order ship?
Gound orders placed by 4PM CST and Overnight orders placed by 5PM CST will ship the same day. Any order or payment received after this cut-off time will ship the next business day. You will receive a confirmation email once your order has shipped.

Our shipping department operates Monday-Friday and does not ship on national holidays.
> How much will I pay for shipping?
Calculate your shipping charges using the "Get Estimate" section of your Shopping Cart Prior to checkout.
> My package was badly damaged in transit. What do I do?
If possible, refuse the package from the courier and contact eTech customer service to get a new package sent out.

If you've already accepted and signed for the package, please take multiple photos of the exterior damage, making sure the shipping label is shown in at least one photo. Check the contents for damage and contact eTech customer service for further assistance.

Buyer's Guide

> What's the difference between parts on your website and cheaper parts on eBay and Amazon?
There is a wide variance in the quality of repair parts sold online. Typically, the cheaper the parts, the lower the quality. eTech Parts Plus only stocks the highest quality repair parts available on the market. Our parts are sourced from top manufacturers, and hand-tested and inspected multiple times for quality assurance. We stand behind the quality of our products with a lifetime warranty on all products.

Proceed with caution when trusting sellers on eBay and Amazon, and sites that appear "too good to be true." We suggest checking customer reviews of a company before making a purchase, and we highly suggest finding a reliable stateside source to help you manage your supply chain.
> How do I contact customer service?
You may contact our customer service team by calling us at 913-839-1718 or emailing us at sales@etechparts.com. You can also contact us via online chat on our website, or reach out to us on social media @etechparts (Twitter and Facebook for the quickest response).
> I have a technical question about a repair. Can you help me?
Yes! We offer FREE live tech support to our network of repair shop clients. Call us at (800) 697-5583 between the hours of 8am and 6pm CST (M-F) and ask for tech support.
> Do you offer any discounts beyond wholesale pricing?
Yes! We offer bulk discounts on any product you purchase in quantities of 25, 50, 100, and more. Please contact customer service for more information.

Be sure to follow us on social media and sign up for our newsletter for more discounts and surprise deals!
> Why do you sell blank back covers for the iPhone? Why no-logo?
eTech Parts Plus does not sell, nor do we promote the sale of anything that includes the Apple logo or any other graphics, symbols, logos, icons, or terms owned by Apple. This includes back covers featuring the Apple logo.
> Where is the square on the home buttons for iPhone, iPad and iPod? Why are they blank?
eTech Parts Plus does not sell, nor do we promote the sale of anything that includes graphics, symbols, logos, icons, or terms owned by Apple. This includes home buttons featuring the Apple-owned square symbol.
> When will you have the part I need in stock?
If a part you need is showing Out of Stock, please contact customer service for a more accurate ETA.
> How do I navigate your site?
Find your way around our new website by using the menu at the top of the page. Find Parts, Tools, Accessories and clearance items in the menu under "Shop Now."
> How do I find the product I'm looking for?
Find what you're looking for by using the "Search" function at the top right-hand side of our website. You can navigate through Parts, Accessories and Tools in the menu under "Shop Now."
> How do I use a coupon/discount code?
If you have a coupon code to use on your order, you may apply this code to your shopping cart using the field under "Discount Codes" prior to checking out.
> Is your website safe?
Yes! Our eCommerce website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.
> What does OEM mean?
Original equipment manufacturer (OEM) refers to a company that makes a part that is used in another company's end product. For example, if Acme Battery Co. makes batteries that are used with Awesome Phone Co. phones, Acme is the OEM.