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Author Archives: Admin Account

  • Know the Differences: Replacement Screen for use with iPhone 5/5s/5c/6/6S

    You may be familiar with our in-depth look at the differences between screen assemblies for use with iPhone 5 series devices. We know this comparison is helpful when looking at compatibility as well as before beginning repair of a new device. With the release of the iPhone 6s, you may be seeing more and more iPhone 6 screens come across your tech bench. Making sure you have the right parts for the job is vital.
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  • eTech Parts Customer Spotlight: Lexington Cell Phone Repair

    We caught up with James M. from Lexington Cell Phone Repair to learn more about his experience in the wireless repair industry.
    How did you end up in the wireless repair industry?Lexington Store Cell Phone Repair

    I found my way into the wireless industry through buying and selling items on eBay.  This is something I had always loved as I've been on eBay since 1999 and with e-commerce I knew there was always going to be unlimited opportunities.  Over the years I sold anything, from clothing to sports equipment, but mostly electronics.  When I first began to buy and sell iPhones in 2008 the profit margins were high, and then I began buying and selling broken devices as-is.  It didn't take long for me to realize that there were great opportunities to repair the devices to further increase those profit margins.  I ordered some parts off of eBay and just decided to dive right in.  After the first 6 months of teaching myself how to repair, I had spent a great amount of money due to making mistakes and destroying parts and motherboards, I was finally to the point that I began repairing devices within my community through word of mouth.  By 2010 I had quit my job and worked from home selling and repairing devices. 

    My business partner Stephen had been repairing devices on the side locally for quite a while when we met in 2011.  I had purchased quite a few iPhones from him in the past and decided to setup a meeting with him to discuss the plans I had drawn up to actually turn this into a storefront business and, shortly after, Lexington Cell Phone Repair, LLC was founded!

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  • 3 Reasons to Always Greet Customers

    Are you starting off on the right foot with your customers? If you aren't greeting them when they walk into your storefront, then the answer is no. Norvel-eTech-Parts-wholesale-wireless-repairThe #1 tip for wireless repair shop owners is to provide the best customer experience possible. We have talked in the past about how important customer service is to your wireless repair business. A huge part of that is showing customers you value them from the moment they enter to the moment they leave your store.

    No matter how big or small your business is, here are some ways greeting a customer can help you grow your electronic repair business:
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  • eTech Homepage

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  • Protect Your Wireless Repair Business

    “They went straight to the phones," Pete explained. "They were only interested in Android devices." 

    Pete from TechRX thought his wireless repair and retail storefront was fairly eTech-Parts-Loss-Prevention-Break-Insecure. They had cameras, locked displays, and a cash drawer that locked. Around 2:45 a.m. on November 17th the unthinkable happened to Pete’s shop. Two people in disguise broke into the phone and tablet repair shop and stole phones,"Everything from Galaxy S4 to S6 Edge+" plus the petty cash from the register drawer. The “smash and grab” incident lasted less than 30 seconds according to security camera video. 

    Electronic repair shops are often targeted for robbery due to the type of inventory they keep. Having security practices in place isn’t just to protect your bottom line - loss prevention practices also protect your customers’ devices and the sensitive data stored on them. Pete explained how often customers come in to repair a device even if it isn’t worth much due to the photographs and information on it.  Some wireless repair shops learn this lesson the hard way. Pete described that a customers' device (a Note 5) was stolen from TechRX but that luckily the customer had only had the device about a week and they were able to purchase a replacement device for the customer.
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  • eTech Parts Customer Spotlight: Technicians USA

    We caught up with Technicians USA to learn more about their experience in the wireless repair inTechnicians USA Customer Service Spotlight Veteran eTech Partsdustry. 
    How did you end up in the wireless repair industry?

    We added wireless repair to our portfolio of services when we launched our first retail location inside Walmart last year. Everyone has a smartphone these days, and, as the devices have become better and more complex, the chance of something going wrong has increased as well, so we knew that this was a service we needed to offer our customers.
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  • Must-Have Parts for the Chinese New Year

    Happy New Year! We hope you had a wonderful holiday season. As 2016 begins, it is time to plan ahead and stock up on inventory. The Chinese New Year (or Lunar New Year) begins February 8th with festivities beginning weeks in advance and lasting weeks after. Many travel to see family or attend festivals with friends during this time. Since production is lower during this time, modifications to inventory management strategy must be made since many wireless repair shops use parts coming from China.
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  • Bulk Tempered Glass: #1 Industry Upsell

    Our goal at eTech Parts is to help you be successful and we all know serving the customer results in success. People appreciate the little things. Seemingly small touches can leave a lasting impression.
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  • 2015: Wireless Repair Year in Review

    It’s been quite a year at eTech Parts! In 2015 we saw evidence of the amazing things that can happen when we come together as an industry. Nothing inspires us more than seeing the Repair Community growing and thriving. Here are the highlights of 2015 for the wireless repair industry.

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