5 Reasons to Attend the Wireless Repair EXPO

5 Reasons to Attend the Wireless Repair EXPO

The wireless repair community is fortunate to have many industry advocates. What if you could meet with all of them in one place? Our technology-centered segment of wireless repairs often connects online. We often fail to connect in-person due to busy schedules. It’s hard to justify closing up shop to go to a meeting. The Wireless Repair EXPO relies on your engagement and participation in the wireless repair community. That’s right, the repair community needs you! Here are 5 Reasons to Attend the Wireless Repair EXPO this September 7th-9th.

How to Respond to Negative Reviews

Here it is again. We have all felt it. That sinking feeling you get while reading a negative online customer review. Perhaps you felt attacked, or disappointed, or annoyed, or angry when reading about how, in someone’s opinion, your wireless repair shop fell short. You probably want to turn the screen off and walk away. Don’t. Take that deep breath and start resolving what you can right away. If you’re looking to learn how to respond to negative reviews of your wireless repair business, here’s an easy guide for you!

Leasing Your Phone: The Real Cost


Why Repair is the Answer: Consider This

With subsidized plans fading out and leasing your phone becoming more common, many cell phone repair shops still hear this question often.

“You want HOW MUCH to fix my phone?”

What do you tell these customers who pay a monthly fee to lease a device? Educating your customers on the true value of the device, plus the value of their information stored on it, is an important part of the wireless repair business. Help your customers understand the value of their phone and the repair you can provide them much like you did when subsidized plans were lowing the perceived value of smartphones with this poster! Tag us in photos of your team with the old poster on social media (or where you will put the new poster) with the hashtag #etechparts to get a FREE poster explaining how much popular phones REALLY cost and what leasing your phone really means. Don’t forget to message us a shipping address too!

What does leasing your phone mean?

Signing a leasing plan with your cell phone provider is paying to borrow a phone from the carrier. Leasing a phone is an option for those who can’t afford the phone outright to begin with and this plan may even allow you to upgrade your phone more often. What many consumers don’t know is that you don’t have ownership of the device (at least until all payments are made or you pay a buy-out fee) and you are expected to return the device in good working condition.

It is tempting to sign up to lease the newest flagship device. Paying $24 a month may not sound like much but over the course of a 2-year contract you will end up paying for the device at full price. In some cases, you will also need to pay a buy-out fee to own your device. Upgrading is another temptation with these leasing plans but you must return the device in good condition and complete payments before upgrading.

How much does your phone really cost?

It depends on the model and where you purchased the device. Check out these graphics showing the prices of popular devices and the real costs of leasing.

LOCA LCDGlue: The Clear Choice for Glass-Only Repair

LOCA LCDGlue: The Clear Choice for Glass-Only Repair


Always on the lookout for quality products, we are excited to announce a new partnership with LCDGlue. This quality Liquid Optically Clear Adhesive (LOCA) is cured using ultraviolet light. Use of LOCA in wireless repair includes bonding OLED and LCD units to new glass during glass-only repairs. Technicians choose LOCA when transparency is non-negotiable.

Why LCD Glue and the Reasons eTech Training prefers it:

Here at eTech Parts and eTech Training we pride ourselves in supplying high quality parts and tools. With this in mind, we are now carrying LCD Glue and it is what we consider the highest quality LOCA (liquid optical clear adhesive) for glass only refurbishment. Listed below are some of the major reasons we use LCD Glue compared to other brands on the market.

Why LCD Glue:
  • Clarity : Most brands of LOCA will start to show a “yellowing” after curing the adhesive under a UV light or after several weeks of refurbishing. LCD Glue has yet to show any yellowing at all. This product also has a clarity of 99.5%. You can see the difference in how vivid and clear the LCD Glue is compared to other LOCA products.
  • Shelf life: LCD Glue has a shelf life of 1 year. The product comes in completely blacked out tubes so there is no possibility of UV rays diminishing the life of the LOCA.
  • Ease of use: LCD Glue is easy to work with and has fast curing time under a UV light. This makes it easier to fix mistakes during the refurbishment process and also allows for quicker clean-up time.

The Woman Behind the Wireless Repair EXPO


With over 15 years’ experience in marketing, retail and wireless, Michelle James is no stranger to building things from the ground up – in fact, it might be what she’s best at. After 9 years spent creating innovative sales solutions and in-store campaigns as Marketing Director for Levi Strauss & Co., Michelle lived “a marketer’s dream” as an essential part of the team that helped mobile phone company Nokia climb to #1 global market share. Since then, Michelle has supported wireless retailers nationwide in publishing, event production, brand management and now, for the past three years has rallied the entire wireless repair community together to build the Wireless Repair EXPO from the ground up.   eTech Parts had an opportunity to chat with Michelle for an exclusive interview about how her former role as Marketing Director at Nokia sparked her passion for helping entrepreneurs, her thoughts on the future of wireless repair, and what you can expect from the 3rd annual Wireless Repair EXPO 2016 at CTIA Super Mobility 2016.

Hakko Equipment Arrives at eTech Parts

Hakko Equipment Arrives at eTech Parts

Like with any repair, soldering requires the right tools. It is tempting to purchase the most inexpensive tool for the job. Always remember that savinghakko_soldering_station_fx888d-23by money is not worth sacrificing your time and safety. Quality equipment is often more energy efficient, safer for you or your technician, and less likely to accidentally damage the device you are repairing. Protection by a warranty is an additional benefit when you purchase quality equipment. Hakko is a product that wireless repair technicians have trusted for years for these reasons.

Our Top 7 Samsung Galaxy S7 Durability Test Videos

We LOVE durability test videos!

The sleeker smartphones get, the more exciting it is to see them put to their physical limits. Have your customers brought you any extraordinarily demolished Samsung Galaxy S7 devices yet? Feel free to share photos on Instagram, Twitter, and Facebook with us! In honor of the fallen Samsung Galaxy S7 and Samsung Galaxy S7 Edge devices that have already had to visit your wireless repair shop, here are 7 of our favorite videos showing Samsung Galaxy S7 durability:

 How does the Galaxy S7 stand up when put in a blender?

Spring 2016 iPhone 6 Screen Replacement Market Watch

Spring 2016 iPhone 6 Screen Replacement Market Watch

branded-Phone-6-screen-replacement-spring-market-watchWe asked the wireless repair community to share their location and what they are currently charging for an iPhone 6 screen replacement. This sparked a great conversation not only about pricing but about topics such as glass-only repair, offering multiple screen options to customers, and what service add-on’s different wireless repair shops include in their pricing. For purposes of this post, we included the price of a full assembly swap but if you’d like to see the original conversations please check out our Facebook, Instagram, and Twitter feeds. We are so thankful to all who participated including members of the international wireless repair community in Ireland, the Netherlands, and the UK. Here is a break down by region as well as some other quick facts brought to you by the wireless repair community.

How to use eTech Parts Store Credit

Have you taken our survey to earn $50 in store credit? Have you earned credit through our LCD Buyback program? New to eTech Parts?How to Use eTech Parts Store Credit If so, you may be wondering how to take advantage of that store credit. Don’t worry, it is easy!

To check your credit balance, enter your account. On the bottom of the left sidebar you will find “My Store Credit.” Simply click here to view your current balance. Now that you know how much credit you have, you can start shopping on our website!

How to use your eTech CreditWhen you’re ready to check out, select the top option for method of payment to use your store credit. Store credit can be used to purchase parts, tools, accessories, or even training! Which will you be purchasing with your store credit?

We look forward to working with you and hope you take this opportunity and store credit to experience eTech Parts Risk Free. Not just our part quality and time saving precision tools, but the real difference, the support our staff provides to help you grow your business. If you still have some questions, your eTech Parts Representative is always here to help. Call 913-839-1718 or use our Rep Map to connect with them.

Battery Shipping Update

Battery Shipping Update

Have you heard about the new lithium battery shipping regulations?

Lithium batteries commonly used in consumer electronic devices (such as the devices in the wireless industry) have been identified as a fire risk. When these batteries are designed their purpose is to provide high levels of energy which can result in that power becoming a high level of heat if the battery is damaged, improperly handled, or short circuited. Improper design and assembly have also resulted in fire which have led to stricter regulation of shipping lithium ion batteries. The IATA, or International Air Transport Association, issued new regulations prohibiting lithium batteries to be transported using passenger aircraft. This prohibition of the batteries on passenger aircraft means these products will need to be shipped with additional care.

In addition to prohibiting air transport of lithium batteries, the IATA also released more strict packing standards for these batteries. Packaging must ensure the batteries will not short circuit in transit. Batteries, such as batteries for use with iPhone 6, will be packaged in non-conductive material (such as plastic) and will be separated by cardboard or a similar packing material that prevents contact between batteries. All exposed terminals must be covered by a non-conductive material. These standards help ensure the safety of your package and comply with federal law. In addition to noticing the increased packaging, you will notice that orders with batteries will only be able to ship using Ground Shipping.

At this time we will not be increasing prices and will be offering store credit equal to the amount of shipping of the additional package. With batteries in your order, regardless of the shipping preference you select, your package will be shipped using Ground Shipping. This is similar to our current procedure for ordering Air Duster Cans. If you place an order containing batteries and are eligible for Priority Overnight Shipping, please remove the batteries from your order and place them in a separate order selecting Ground Shipping. Contact us to receive store credit for the amount of shipping the Ground Order. This ensures that you are able to take advantage of your free shipping. If you have questions, please contact your eTech Representative so that they can give you details on how this will apply to your specific situation.