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On the Road Again...
While Kansas might not have coastlines or mountains to explore, eTech Parts is lucky to be in the heart of everything this great country has to offer -- after all, they don't call this the Heartland for nothing! Being in the middle of the map has its perks; we can hop on a plane and in just a couple hours we're in the heart of Texas, or on the coast of California, or exploring the Big Apple. This central location has allowed us the freedom to take a couple days to visit customers in California, Texas, Florida, Pennsylvania and NYC.
Jake and Ryan are always ready to go!
At eTech Parts, having open communication between ourselves and our customers is vital. Having this honest feedback from the Repair Community is necessary for us to continue being the best supplier of parts for iPhones, iPads and iPods in the country. That's why we spend days at a time traveling to different parts of the country, from repair shop to repair shop, learning firsthand what the daily life of a repair shop owner truly entails.
Visiting our friends at Wireless Toyz
Traveling to meet customers is the best possible way of humanizing our company -- to remind our customers eTech Parts is more than just a website on the internet. Putting faces to names helps us connect with customers to break down the barriers created by online and over-the-phone communication.
Jeremy and Ryan braved knee-high snow/slush on the streets of NYC to visit repair shops!
Taking these trips around the country to visit repair shops gives us valuable time with customers in which we can learn their struggles. We learn the daily struggles and problems they encounter so we can come home and create solutions.
Hanging out with Ryan from iMobileRescue!
During our adventures across the United States, we get hands-on experience we wouldn't otherwise get from sitting at the office here in Kansas. This hands-on approach opens our eyes to how diverse the Repair Community is and to the struggles of close competition and making money in big cities. We have the time to ask questions and receive answers we wouldn't normally get with a quick phone call; this also gives repair shop owners ample time to give us feedback, both good and bad.
We just really love repair shops
We're currently taking a break from traveling the coasts to spend more time right here in the Heartland. We want to take care of folks here in the Midwest, so if you're located within 5 hours of Kansas City and would like us to come visit your repair shop, drop us a line! You can let us know in the comments below, or find us on any of our social media profiles and send us a message - we're on Facebook, Instagram, YouTube, Twitter, Tumblr, LinkedIn, and Google+!