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Premium parts backed by our Lifetime Warranty.
ETECH LIFETIME WARRANTY & RETURNS POLICY
Great service starts with our premium quality repair parts that carry a LIFETIME WARRANTY*. During the lifetime of an eTech part, if the part should fail, we will quickly issue a store credit or exchange. We stand behind the quality of our parts and want you to be confident in using eTech Parts Plus for all your phone and tablet parts.
Unused, non-defective parts are eligible for refund or store credit within 60 days from the date of purchase only. If you prefer a refund, you will be refunded at the current sale price of the item or your purchase price (whichever is lower) minus a 10% processing fee. Store credits will be issued at current sales price of the item(s) returned no processing fee charged. If the part is determined to be damaged a refund or store credit will not be granted.
If a product package arrives at your location damaged from shipping, please make sure to note the issue with the delivery driver. Please take a picture(s) of the damaged shipment and follow our Return Merchandise Authorization process for a replacement or store credit.
Our goal is to make your experience easy with no hassle, and no waiting around. All returns will be processed within 48 hours of receipt if accurate documentation is provided. If documentation is incorrect, we will make every effort to complete your return as soon as possible. Please visit our FAQs for additional information.
We reserve the right to modify this policy at any time to better serve our customers.
*PLEASE NOTE THAT WE ARE UNABLE TO ACCEPT RETURNS ANY TOOLS AND ACCESSORIES.
*Batteries carry a one-year warranty from date of purchase.
Submit a Return
Visit My Returns to submit your return request.
List all products you're returning, including part numbers and quantities of each product.
Tell us what's wrong with the part.
Submit form and note the RMA # given to you.
Print your Request & Return label.
Print out your request form and mail your RMA’s back to us at the address below.
Carefully package your returns.
Include all product packaging - parts must include the original label and packaging to be eligible for refund.
If item was delivered in sealed retail packaging, it must be returned in the same condition.
Return items to eTech Parts Plus
Write your RMA # on the outside of the return package.
Using "Signature Required," ship your returns to:eTech Parts Plus
RETURNS: RMA #
2380 Dean Way, Suite #160
Southlake, TX 76092
International Customers - You are responsible for the cost of freight in the event you need to return or exchange a part. eTech Parts Plus will gladly replace or exchange defective parts but will not be liable for shipping costs, custom duties or import taxes. We can add your return to your next order if you want to save on shipping.