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The Woman Behind the Wireless Repair EXPO

06 20 , 2016 2 Comments

Michelle-James-repair-expo

With over 15 years’ experience in marketing, retail and wireless, Michelle James is no stranger to building things from the ground up – in fact, it might be what she’s best at. After 9 years spent creating innovative sales solutions and in-store campaigns as Marketing Director for Levi Strauss & Co., Michelle lived “a marketer’s dream” as an essential part of the team that helped mobile phone company Nokia climb to #1 global market share. Since then, Michelle has supported wireless retailers nationwide in publishing, event production, brand management and now, for the past three years has rallied the entire wireless repair community together to build the Wireless Repair EXPO from the ground up. eTech Parts had an opportunity to chat with Michelle for an exclusive interview about how her former role as Marketing Director at Nokia sparked her passion for helping entrepreneurs, her thoughts on the future of wireless repair, and what you can expect from the 3rd annual Wireless Repair EXPO 2016 at CTIA Super Mobility 2016.

Our Top 7 Samsung Galaxy S7 Durability Test Videos

05 27 , 2016 No Comments

We LOVE durability test videos!

The sleeker smartphones get, the more exciting it is to see them put to their physical limits. Have your customers brought you any extraordinarily demolished Samsung Galaxy S7 devices yet? Feel free to share photos on Instagram, Twitter, and Facebook with us! In honor of the fallen Samsung Galaxy S7 and Samsung Galaxy S7 Edge devices that have already had to visit your wireless repair shop, here are 7 of our favorite videos showing Samsung Galaxy S7 durability:

How does the Galaxy S7 stand up when put in a blender?

Spring 2016 iPhone 6 Screen Replacement Market Watch

05 24 , 2016 No Comments

We asked the wireless repair community to share their location and what they are currently charging for an iPhone 6 screen replacement. This sparked a great conversation not only about pricing but about topics such as glass-only repair, offering multiple screen options to customers, and what service add-on’s different wireless repair shops include in their pricing. For purposes of this post, we included the price of a full assembly swap but if you’d like to see the original conversations please check out our Facebook, Instagram, and Twitter feeds. We are so thankful to all who participated including members of the international wireless repair community in Ireland, the Netherlands, and the UK. Here is a break down by region as well as some other quick facts brought to you by the wireless repair community.

Top 4 Pain Points of Wireless Repair

05 12 , 2016 No Comments

The wireless repair industry often still looks like the Wild Wild West. Like in the West, there are new trails to be blazed and outlaws to be stopped. These outlaws don’t stop us from being excited about the future of the wireless new frontier, through repair. To keep your repair business moving down the trail, we wrangled some solutions to the Top 4 Pain Points in Wireless Repair.

Shop Talk: CrackedMacScreen

04 27 , 2016 No Comments

We caught up with Trevor L. from CrackedMacScreen to learn more about his experience in the wireless repair industry.

How did you end up in the wireless repair industry?

Back in 2009 I was looking to upgrade my black Macbook and ended up finding one on Craigslist that had a broken screen. I found the screen on eBay, downloaded a 9 step PDF install guide without reverse instructions and went to work on my Mac. Three hours and a bucket of sweat later the Mac was repaired. Word got around that I could fix the “white Macbook” and I knew that there was a definite need for it so I taught myself web design, bought a domain, got an 800 number with my mom doing the voiceover, and CrackedMacScreen was born.

Wireless Repair Roundup 2016 Recap

04 26 , 2016 No Comments

We had a great time with the wireless repair community in Nashville! If you weren’t with us, then you really missed out. The repair industry is rapidly growing. As we continue to grow, it is important to remember that working together will be the most beneficial for all. There is room for all members of the Repair Community to grow. The Wireless Repair Roundup was a great chance for members of the wireless repair community to connect and make plans for the future.

RepairShopr Crash Course

04 22 , 2016 No Comments

Do you still have some questions about how eTech Parts integration with RepairShopr works? Or do you have questions about how to customize RepairShopr for your business? Either way, if you’re looking for answers, here’s your chance to get them! RepairShopr is hosting a Crash Course this Thursday (April 28th) at 1 PM CT (11 AM PT). This is the perfect opportunity to see if this all-in-one platform is a perfect fit for your wireless repair business. If you want to learn more about what RepairShopr has been able to do for other wireless repair businesses, check out this blog featuring real cell phone repair shop owners!

Now Announcing the eTech LCD Buyback Program

04 15 , 2016 No Comments

You may have noticed a new feature when you sign into your customer portal. What is this “buyback program“? We are accepting broken displays for use with iPhone and Samsung devices for our new recycling program! We spent years testing several facilities throughout the US, Mexico, and China. We are excited to announce that we have found the proper facility and invented progressive processes that meet our high expectations for the eTech customer experience. We can’t wait to see our customers benefiting from this fantastic source of additional revenue for cell phone repair businesses.

Doing Business Made Easy for RepairShopr Users

03 22 , 2016 No Comments

What systems do you have in place to meet your point of sale, customer relationship management, inventory management, accounting, ticketing and invoices, and marketing needs for your wireless repair business? We often hear of the old-fashioned pen and paper approach. Some members of our wireless repair community have left the mountains of paper behind, and started saving time in the process, by using software that manages all aspects of running a repair business. As an added bonus to these software users, more integrations are being developed to help save even more time in their daily operations.

Stay Connected: Meet Your eTech Representative

03 16 , 2016 No Comments

You’re stressed out.

Your customer is having a bad day, and you’re trying to help them, but there’s a problem. It’s been a busy week already and you’re about to run out of replacement screens for use with the iPhone 5s. It’s only noon on a Wednesday. What do you do?