Repair Community

Join the Repair Community as we discuss the present and future of the cell phone repair industry.

  1. Protect Your Wireless Repair Business

    “They went straight to the phones," Pete explained. "They were only interested in Android devices."  Pete from TechRX thought his wireless repair and retail storefront was fairly eTech-Parts-Loss-Prevention-Break-Insecure. They had cameras, locked displays, and a cash drawer that locked. Around 2:45 a.m. on November 17th the unthinkable happened to Pete’s shop. Two people in disguise broke into the phone and tablet repair shop and stole phones,"Everything from Galaxy S4 to S6 Edge+" plus the petty cash from the register drawer. The “smash and grab” incident lasted less than 30 seconds according to security camera video.  Electronic repair shops are often targeted for robbery due to the type of inventory they keep. Having security practices in place isn’t just to protect your bottom line - loss prevention practices also protect your customers’ devices and the sensitive data stored on them. Pete explained how often customers come in to repair a device even if it isn’t worth much due to the photographs and information on it.  Some wireless repair shops learn this lesson the hard way. Pete described that a customers' device (a Note 5) was stolen from TechRX but that luckily the customer had only had the device about a week and they were able to purchase a replacement device for the customer. Continue reading →
  2. Bulk Tempered Glass: #1 Industry Upsell

    Bulk Tempered Glass: #1 Industry Upsell
    Our goal at eTech Parts is to help you be successful and we all know serving the customer results in success. People appreciate the little things. Seemingly small touches can leave a lasting impression. Continue reading →
  3. 2015 Winter Market Watch: iPhone 6 Screen Replacement Cost

    2015 Winter Market Watch: iPhone 6 Screen Replacement Cost
    We often hear concerns from phone repair shop owners about service pricing. Competitive pricing is important, but there are many factors to consider before setting pricing. Special offerings such as rush service, tempered glass screen protectors, cleaning cloths, or an extended warranty may add value to your repairs and help your customers understand the reasoning behind your pricing. Continue reading →
  4. Community Responses to ESD Safety

    Community Responses to ESD Safety
    There are many different beliefs, opinions, and experiences concerning electrostatic discharge (ESD) safety and equipment. So we asked you, the community, what practices you do or don’t implement in your own shops — and the results are in! Continue reading →
  5. 5 Tips for Protecting Your Customers’ Data

    5 Tips for Protecting Your Customers’ Data
    There have been various stories recently of customer information being abused within repair shops. We have talked about this subject before, but figured it was time for an update. Here are some considerations for repair shop employees when managing a customer’s device. Continue reading →
  6. 5 Ways eTech Training can help your shop grow

    5 Ways eTech Training can help your shop grow
    Running a repair shop isn’t an easy job. You guys made it known one of the largest problems you face is hiring, training, and retaining technicians. Unanimously this was the biggest pain point most of you suffered from. A year or so ago we set out to help our customers solve this problem — and eTech Training was born. Continue reading →
  7. 5 Questions to Ask Your Customers

    5 Questions to Ask Your Customers
    If you own a cell phone repair shop, are you asking your customers the right questions? Do you take the time to fully engage each client to ensure they understand your repair services? Do you explain your warranty in full, or ask how they found out about your repair shop? Communication is key to creating the ideal customer experience. If you’re not asking your customers the right questions – or you allow them to leave your shop with questions unanswered – you’re missing a huge opportunity to build customer loyalty and increase your sales. Continue reading →
  8. Meet eTech Parts at the Wireless Repair EXPO

    Meet eTech Parts at the Wireless Repair EXPO
    Are you attending the Wireless Repair EXPO at CTIA Super Mobility 2015? Our team at eTech Parts is counting down the days until we see everyone at the biggest Repair Community event of the year! Watch our video below to see what we have planned, and check out our Wireless Repair EXPO page for a schedule of events. During the...
  9. 5 Reasons Your Repair Shop Should be on Social Media

    5 Reasons Your Repair Shop Should be on Social Media
    Hey Repair Community - it's Social Media day! Yes, I too was unaware such a day of celebration existed, but what better way to celebrate than with a quick blog about it. Community Manager is just one of the hats I wear here at eTech Parts, and I've learned a lot since taking on the role. It's my hope to share...
  10. 5 Questions to Ask Your Cell Phone Repair Shop

    5 Questions to Ask Your Cell Phone Repair Shop
    When you need to get your phone fixed fast, finding a reliable cell phone repair shop can be tricky. Depending on your location, you might have several options or just one – but either way, it’s important to know how to spot a trustworthy and reliable repair shop. You can learn a lot about any repair shop by asking the...

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